PRIMASS Japan Co., Ltd. (“PRIMASS Japan”) recognizes the importance of social responsibility that it truthfully works to meet the needs of its customers and to contribute to the society. The Personal Information obtained from its customers during business activities are an important asset of the customers and of PRIMASS Japan as it leads to creation of new value. PRIMASS Japan protects Personal Information from information security threats with the following Basic Policy and meets its customer's expectations on its reliability as a company, PRIMASS Japan is committed to the responsible handling of Personal Information.
(Personal Information Protection Policy)

1. PRIMASS Japan observes the Act on the Protection of Personal Information, Act on the Use of Social Security and Tax Number System (also called Individual Number or “My Number”) Numbers to Identify a Specific Individual in the Administrative Procedure and other relevant laws, rules, and guidelines established by the government and other regulations.

2. PRIMASS Japan has established a management framework to protect Personal Information and assigned a person to “Personal Information Protection Administrator” position and implemented the appropriate protection of it.

3. PRIMASS Japan utilizes Personal Information within the scope of the intended use that is clearly communicated to customers and takes measures not to be used beyond the scope. PRIMASS Japan does not disclose or provide Personal Information provided by customers to third parties except with the consent of the customer from whom the Personal Information was obtained or when there is a legitimate reason.

4. PRIMASS Japan strives to prevent unauthorized access to Personal Information or the leakage, loss, or damage of Personal Information and continually enhances, remediates, and manages information security.

5. PRIMASS Japan responds to inquiries concerning Personal Information or requests from customers for disclosure of their Personal Information sincerely and without delay.

1. Personal Information

Personal Information means information concerning a User as an individual, which can identify the User based on the name, address, telephone number, e-mail address, educational institution, or other descriptions, etc. constituting such information. In addition, any information which cannot identify the User solely by itself but can easily be collated with other information and, as a result thereof, can identify the User, is also included in the scope of Personal Information.

*"Personal Information" is described in this Privacy Policy exclude Specific Personal Information, etc.

2. Purpose of Use of Personal Information

PRIMASS Japan will use Personal Information within the scope of the purposes provided in the Purpose of Use.

The Purpose of Use is specifically defined and made clear to our customers and is announced on our website as shown below. PRIMASS Japan will try to limit the Purpose of Use according to the situation in which the information is obtained.

(1) Achieving the Purpose of Use of our service and business.

(2) Notices of service, etc. to its customers.

(3) Giving notice to shareholders, provision of various types of information and shareholder management

(4) Exercise of rights or performance of obligations based on Act of Japan and other relevant laws and ordinances

(5) Responding to inquiries, requests, etc. from its customers

(6) Carrying out operations incidental to (1) through (5) above and operations to manage the business of PRIMASS Japan properly and smoothly

When handling Personal Information beyond the scope necessary for achieving the Purpose of Use, PRIMASS Japan will seek customer’s consent except for cases prescribed under items in Paragraph 3 of Article 16 of the Privacy Act.

3. Provision of Personal Data to Third Parties

PRIMASS Japan will not provide Personal Information to a third party without the customer’s consent, unless where any of the following applies:

(1) required under laws or ordinances.

(2) required to protect human life, body, or asset (including that of legal entities) and difficult to obtain the approval by the customer him/herself.

(3) made to a consignee within the scope necessary for carrying out our business

(4) to use Personal Information jointly with a group company or a business partner of PRIMASS Japan within the scope of the intended use.

(5) to provide, in an unrecoverable format, Personal Information in a format that does not allow easy identification or recognition of the corresponding individual.

4. Disclaimer concerning the provision of Personal Information to third parties

PRIMASS Japan will not be responsible for the acquisition of Personal Information by a third party where any of the following applies:

(1) A User indicates his/her own Personal Information to a specific company, using any function under the Services or by other means (As for the handling of Personal Information in the Service Using Companies, etc., please directly make inquiries to each of the Service Using Companies, etc.).

(2) A User is unexpectedly identified by information entered by the User under the Services.

(3) A User provides Personal Information to, and the User's Personal Information is used at, an external site linked by the Services; or

(4) Anyone other than a User obtains the User's information (ID, password, etc.) which can identify the User as an individual.

(5) Additionally to above, Personal Information is leaked by computer viruses or similar causes.

5. Supervision of contractors

PRIMASS Japan may consign all or part of our customer’s Personal Information handling operation. In such a case, PRIMASS Japan elects a contractor who is expected to properly handle Personal Information, appropriately specify matters concerning handling of Personal Information such as Security Management Measures, confidentiality, terms of use of reconsignment, return of Personal Information upon expiration or termination of contract agreement, and performs necessary and appropriate supervision.

6. Handling of Sensitive Information

PRIMASS Japan will not collect, use, or provide to a third-party Sensitive Information, including but not limited to information regarding your healthcare or case history, except for cases provided by the Privacy Act, other relevant laws, ordinances and guidelines.

7. Handling of Specific Personal Information, etc.

The Purpose of Use of Specific Personal Information, etc. is limited under the “My Number” Act, and PRIMASS Japan will not collect or use Specific Personal Information, etc. beyond the prescribed Purpose of Use.

We will not provide Specific Personal Information, etc. to a third party except in cases permitted under the “My Number” Act.

8. Notice of Matters, Disclosure, Amendment, or Suspension of Use of Personal Information and Specific Personal Information, etc.

Customer requests for any notice of matters, disclosure, amendment, or suspension of use of Personal Information and Specific Personal Information, etc. held by PRIMASS Japan under the Privacy Act shall be directed to the "Contact Office" indicated in Clause 11 below. After confirming the customer as the requesting party, the customer is requested to complete a form designated by us. PRIMASS Japan will then follow the procedures and, in principle, provide a written response in a proper, timely manner. PRIMASS Japan will charge the prescribed fees for responding to a request for any disclosure.

9. Use of Cookies

We use cookies to enhance your browsing experience, serve personalized content, and analyze our traffic. Using our website means you are agreeing to the use of cookies.

9.1 What are cookies?

Cookies are data files stored on your computer or mobile devices when you visit a website. These cookies recognize you the next time you visit the same website. And with the stored cookies, website owners can provide you with better information and an enhanced experience.

9.2 How do we use cookies?

We use cookies to distinguish you from other users of our website and to provide a browsing experience that is unique to you. The use of cookies helps us improve our site usage and performance and helps us better understand your needs and your preferences when visiting our website. We use a third-party service provider for the analysis of our site’s usage and performance. The collected information will be used for the purpose of analyzing site usage and performance and providing other services and advertisement delivery.

9.3 How do you block cookies?

Most browsers allow you to refuse cookies and you are always free to decline our cookies. You may block our cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

If you block our use of cookies, the functionality of this website can be restricted and may affect your user experience.

10. Management of Personal Data and Specific Personal Information, etc.

PRIMASS Japan will take a rational security measure to manage Personal Information and Specific Personal Information, etc. securely and to prevent divulgence, loss or damage to Personal Information and Specific Personal Information, etc. handled by PRIMASS Japan, and will ensure the accuracy and prompt updating of Personal Information and Specific Personal Information, etc. which are necessary to achieve the Purpose of Use.

11. Contact Information

PRIMASS Japan will appropriately and immediately respond to any complaint or consultation regarding the handling of Personal Information and Specific Personal Information, etc.

If you have any inquiry or matter for consultation regarding the handling of Personal Information and Specific Personal Information, etc. by us, please contact the office indicated below.

Contact Office

PRIMASS Japan Co., Ltd.

TEL: +81-3-6746-4985 FAX:+81-3-5642-6549


12. Review of Privacy Policy

PRIMASS Japan practices the handling of Personal Information according to laws and other standard practices, and constantly strives to make improvements to the above activities without any prior notice. Privacy Policy may be revised according to the change of rules such as law. We will post changes to this Privacy Policy and update the effective date when this Privacy Policy is updated.

13. Other

The original version of this Privacy Policy has been prepared in Japanese. In the event of any discrepancy between the other language and Japanese versions, the Japanese version will govern.

The use of the Website and the interpretation of the content of Website shall be governed by the law of Japan.

Should any dispute arise out of or relating to the use of the Website, it is agreed that the initial hearing should take place under the jurisdiction of the Tokyo District Court.